rbagi Terms and Conditions

1 General Provisions and Definitions

Welcome to the rbagi platform. These terms and conditions ("Terms") form a legally binding agreement between rbagi and all its users ("you", "member", "player"). By using the platform, creating an account, or accessing any service, you are considered to have fully read, understood, and accepted these Terms.

Definitions of some key terms used in this document are provided below:

• "Platform" — rbagi's website, mobile version and all related services.
• "Member" or "Player" — any person who accesses services through a registered account on rbagi.
• "Balance" — the amount of money held in a member's account.
• "Bonus Balance" — funds granted under a promotional offer that can be withdrawn after meeting specific wagering requirements.
• "Wagering Requirement" — the obligation to place bets at a specified multiple before bonus funds can be withdrawn.
• "KYC" — Know Your Customer — the identity verification process.

2 Account Registration and Eligibility

To open an account and enjoy services on rbagi, the following eligibility requirements must be met:

• You must be at least 21 years of age. This platform is for those aged 21 and above only.
• You are not a resident of any region or country where online gaming is completely prohibited.
• You are mentally competent and legally responsible for your own actions.
• You are not an rbagi authority, or a family member, partner, or employee of one.

2.1 Registration Process

Providing accurate and complete information when creating an account is mandatory. rbagi reserves the right to close an account at any time if it was registered with false or incomplete information. Each person may only open one account. If multiple accounts are found under the same person's name, all accounts will be closed and any bonuses earned will be cancelled.

2.2 Identity Verification (KYC)

rbagi may at any time request documents to verify a member's identity, age and address. Documents commonly requested include: National Identity Card (NID), passport or birth certificate, and proof of current address. Withdrawals may be held until KYC verification is complete.

3 Account Management and Security

Each member is fully responsible for the security of their own account. Sharing your password or login details with anyone else is strictly prohibited.

• Use a strong password that has not been used anywhere else.
• If you notice any unauthorized activity on your account, notify our support team immediately.
• rbagi will not be liable for any loss caused by third-party access that results from a member's own negligence.
• Your balance will be preserved during periods of account inactivity, however rbagi's specific policy may apply to accounts that remain inactive for an extended period.

4 Deposit and Withdrawal Policy

4.1 Deposit Rules

The following methods are accepted for depositing funds on rbagi: bKash, Nagad, Rocket and bank transfer. The minimum deposit amount across all methods is ৳100.

• Only payment methods registered in your own name may be used.
• Deposits from third-party accounts or sources are not accepted.
• rbagi reserves the right to cancel transactions and investigate accounts where funds are deposited from illegal or suspicious sources.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 30 minutes to 3 hours.

• Withdrawals must be made using the same payment method used for the deposit.
• Withdrawals may be delayed or suspended if KYC verification has not been completed.
• Applicable wagering requirements must be met before bonus funds can be withdrawn.
• rbagi reserves the right to approve withdrawals after completing additional verification procedures for suspicious transactions.

5 Bonuses and Promotional Offers

rbagi offers various types of bonuses and promotional offers. Each offer has its own terms and validity period. Details of the current welcome bonus:

• Welcome Bonus: 150% bonus on the first deposit, up to a maximum of ৳15,000.
• Wagering Requirement: Withdrawals can be made after wagering the bonus amount 25 times.
• The bonus applies only to the account where the first deposit was made.
• Attempting to claim the welcome bonus more than once from the same person, household, or IP address will be considered a violation of the terms.

5.1 VIP Program

The rbagi VIP program has 5 tiers: Bronze, Silver, Gold, Platinum and Diamond. Members can advance to higher tiers based on regular activity and betting.

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.3% weekly cashback
• Gold — up to 0.5% weekly cashback
• Platinum — up to 0.6% weekly cashback
• Diamond — up to 0.8% weekly cashback

rbagi reserves the right to modify, suspend or cancel any bonus offer at any time. If bonus abuse or fraud is found, the relevant bonus and winnings will be forfeited.

6 Betting and Gaming Rules

rbagi offers various gaming options including cricket betting, sports betting, live casino, slot games and fishing games. Each game and betting event has its own applicable rules.

6.1 General Betting Rules

• A bet that has been confirmed cannot be changed or cancelled.
• rbagi reserves the right to void bets in cases of abnormal outcomes caused by technical errors.
• rbagi is not liable for losses caused by software errors, network disconnections, or other technical issues.
• In situations not clearly covered by the game rules, the decision of rbagi authorities is final.

6.2 Sports Betting

Betting is available on cricket (BPL, IPL, T20 World Cup, ICC tournaments), football, kabaddi and other sports. If an event is cancelled or postponed, the stake is generally refunded, though different rules may apply in specific circumstances.

6.3 Fair Play Policy

rbagi uses certified Random Number Generator (RNG) technology to ensure fairness in all games. Game results are not manipulated in any way.

7 Prohibited Activities

The following activities are strictly prohibited and will be considered violations of the terms and conditions:

• Creating multiple accounts under the same person's name.
• Using another person's account or selling an account.
• Placing artificial bets or transactions with the intention of abusing the bonus system.
• Attempting to hack, crack, or gain unauthorized access to the system.
• Playing games using bots, automated software, or artificial intelligence.
• Conducting fraudulent or deceptive activities against other members.
• Using funds obtained from illegal sources on the platform.
• Using another person's credit card or payment method.
• Conducting any activity that disrupts the operation of the platform.

8 Account Closure and Suspension

8.1 Closure by rbagi

If evidence of a terms violation is found, suspicious activity is detected, or for any legitimate reason, rbagi may close or temporarily suspend any account without notice.

8.2 Closure by Member

Any member who wishes to close their account themselves may contact the support team. It is advised to withdraw any remaining balance before closing the account. A self-exclusion option is also available as part of responsible gaming.

9 Limitation of Liability

To the maximum extent permitted by applicable law, rbagi bears no responsibility for the following:

• Game cancellations or losses caused by internet disconnection.
• Delays or issues with third-party payment providers.
• Account breaches caused by a member's own negligence.
• Temporary service interruptions due to technical errors.
• Any direct or indirect loss arising from a member's gaming activity.

rbagi always strives to provide a reliable and uninterrupted service. However, temporary service interruptions may occur due to maintenance or unforeseen circumstances.

10 Privacy and Data Protection

The rules for collecting, storing and using members' personal information are described in detail in our Privacy Policy. rbagi uses industry-standard security measures to protect member data.

• Member data is never sold to third parties.
• Data is used only for service improvement, compliance, and legal obligations.
• Members may request to view and correct their personal information.

11 Responsible Gaming

rbagi is firmly committed to responsible gaming. Gaming should be a recreational activity — it should not be used as a source of income.

• Members can set their own deposit limits, betting limits, or session time limits.
• Contact the support team for a temporary break (cooling-off period) or permanent self-exclusion.
• If you notice signs of gaming addiction, it is recommended to seek professional help.

To learn more about responsible gaming, please visit our Responsible Gaming page.

12 Changes to Terms

rbagi reserves the right to change, amend, or update these terms and conditions at any time. Members will be notified by email or through a notice on the platform for any significant changes.

Continued use of the platform after any changes will be considered as your acceptance of the updated terms and conditions. It is therefore recommended that you visit this page regularly.

13 Contact & Complaints Process

If you have any questions, complaints, or suggestions regarding these terms and conditions, please contact us. Our support team is available around the clock (24/7) to assist you in Bengali.

• Instant support is available via live chat.
• Contact us by email: [email protected]
• After a complaint is submitted, we will endeavor to resolve it within a reasonable time.

For further assistance, visit our FAQ page or find more information on our About Us page.