rbagi Privacy Policy
Protecting your personal information is our highest priority. Read this policy to learn how rbagi collects, uses, and protects your information.
Last Updated: January 2026Introduction and Definitions
rbagi ("we", "us", or "platform") operates an online entertainment and betting service for users in Bangladesh. This privacy policy explains what information we collect from you when you use our website rbagi.cam and related services, how that information is used, and what your rights are.
This policy applies to all rbagi services. By using our platform, you are considered to have given your consent to all the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.
Key Definitions
- Personal Information: Any information that can directly or indirectly identify you.
- User: Any person who has created an account on the rbagi platform or is using the service.
- Processing: Collecting, storing, analysing, transmitting, or using information in any way.
- Third Party: Any person or organisation other than rbagi.
What Information We Collect
Registration Information
Information you provide when creating an account:
- Full name
- Email address
- Date of birth (for age verification)
- Mobile number
- Password (stored in encrypted form)
- Preferred currency and language
Financial Information
Information required during deposits and withdrawals:
- bKash / Nagad / Rocket mobile number
- Bank account details (where applicable)
- Transaction history and amounts
- Identity verification documents (KYC)
We never store your full payment card number or PIN.
Usage Information
Information collected automatically while using the platform:
- IP address and device information
- Browser type and version
- Pages visited and session duration
- Game play history and preferences
- Bonus and promotion usage information
Cookie and Tracking Information
Our website uses cookies and similar technologies:
- Essential Cookies: To maintain login sessions and security
- Functional Cookies: To remember your preferences
- Analytics Cookies: To improve service quality
Cookies can be managed through browser settings, though this may limit some services.
Purpose of Data Use
rbagi uses your personal information for the following lawful purposes. For each purpose we use only the minimum information necessary:
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Creating, verifying, and maintaining accounts | Performance of contract |
| Payment Processing | Completing deposits and withdrawals | Performance of contract |
| Security and Fraud Prevention | Detecting unauthorised access and suspicious activity | Legitimate interest |
| Customer Support | Resolving issues and answering questions | Performance of contract |
| Responsible Gambling | Identifying and preventing excessive gambling patterns | Legitimate interest and regulatory obligation |
| Service Improvement | Analysing and improving user experience | Legitimate interest |
| Marketing Communications | Informing you about offers and promotions (subject to consent) | Consent |
Data Sharing and Disclosure
rbagi does not sell your personal information to third parties. However, information may be shared in the following circumstances:
Service Provider Partners
We work with trusted third parties who help us operate our services. These include payment processors (including bKash, Nagad, Rocket), game software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.), and data analytics services. These partners use information only in accordance with our instructions and under strict confidentiality agreements.
Legal Obligations
Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or applicable legal requirements. In such cases we will always seek to disclose only the minimum information necessary.
Business Changes
In the event of a business merger, acquisition, or asset transfer, user information may be transferred. We will notify you before any such change takes place.
Protective Reasons
Information may be shared when deemed necessary to protect the rights, property, or safety of rbagi, our users, or third parties. This includes preventing fraud or illegal activity.
Data Security Measures
SSL Encryption
All our data transmissions are secured with 256-bit SSL/TLS encryption. All information between your browser and our servers remains encrypted.
Secure Infrastructure
Our servers follow industry-standard security protocols. We ensure the highest level of protection through regular security audits and vulnerability testing.
Access Control
Through strict access controls, only authorised personnel can access user information, and only within the limits necessary for their work.
KYC Verification
Identity verification (Know Your Customer) is mandatory for large-value transactions. This helps prevent fraud and money laundering.
Regular Backups
Secure data backups are stored regularly. Your information and account remain protected even in the event of technical issues.
Fraud Monitoring
Our advanced security systems actively work to automatically detect suspicious activity and alert you when necessary.
Data Retention Period
We retain your information only for as long as necessary to fulfil the purpose for which it was collected or as required to meet legal obligations. Specific timeframes are set out below:
- Active account information: Retained for as long as the account remains active.
- Financial transaction information: At least five years from the date of the transaction, as required by law.
- KYC documents: Up to five years after account closure, in accordance with regulatory requirements.
- Communication history: Chats and emails related to customer service will be retained for a maximum of two years.
- Closed account information: After an account closure request, limited information may be retained for security and fraud prevention purposes.
Once the retention period has ended, information is securely deleted or anonymised.
Your Rights
rbagi respects your privacy rights. Your key rights are described below along with how to exercise them:
Right of Access
You may request to know what information we hold about you.
Right to Rectification
If your account contains incorrect or incomplete information, you may request that it be corrected.
Right to Erasure
In certain circumstances you may request that your information be deleted (subject to legal obligations).
Right to Restrict Processing
In certain cases you may request that processing of your information be restricted.
Right to Data Portability
You may request to receive your information in a common, structured format.
Right to Object
You may object at any time to your information being used for marketing purposes.
To exercise these rights, contact us at [email protected]. We will endeavour to respond to your request within 30 days of receipt.
Minor Protection Policy
rbagi strictly provides services only to persons aged 21 or over. We do not knowingly collect or process any personal information from minors.
Age verification is in place during the registration process. If we become aware that a minor has created an account, that account and all associated information will be immediately deleted and applicable legal action will be taken.
If a parent or guardian suspects that their minor child is using our platform, please contact our support team immediately.
Policy Changes and Updates
rbagi reserves the right to amend this privacy policy as needed. This policy may be updated due to changes in services, legal requirements, or technological developments.
For any significant changes, we will notify you via your registered email or through a notification when you log in to the platform. Continued use of the platform after a change takes effect will be considered your consent to the updated policy.
The date of the most recent update will always be shown at the top of this page. Previous versions of the policy may be provided upon request.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our dedicated privacy team is ready to answer all your questions.
We generally try to respond to emails within 24 hours on business days. For urgent matters, please contact us via live chat.
For more details, see: About Us, Terms & Conditions and Responsible Gaming.